Build, research, and implement strategic initiatives to achieve maximum member satisfaction.Bachelor’s degree in a business, healthcare, or related fieldĮssential Job Functions And Responsibilities.15 years of experience in operational metrics reporting.15 years in payor ops or management role.10 years of experience in operational metrics reporting.10 years in payor ops or management role.The role must align the training framework and monitor methods, priorities, and solutions to the organizationĪcross all lines of business to optimize operational efficiency and flexibility. Moreover, this individual will manage a workforce management team and quality assurance team. The individual is responsible for all lines of business, including Commercial Group, Individual, Medicare and Federal Employee Program (FEP), meeting specified SLAs including average speed to answer, call handle time, and workforce performance & management adherence. The Staff Vice President of Contact Center focuses on ensuring operational performance within a single-state payor contact center. This work opportunity requires residency, and work to be performed, within the State of Arizona. BCBSAZ offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.
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